The original version of Privy was built for businesses with a physical presence, running a promotional offer, and using only a banner display. We integrated with two services: Mailchimp and Constant Contact.
Today we support tens of thousands of businesses running all kinds of campaigns, and connect to dozens of services as diverse as Slack, Google Analytics, and Adroll. Along the way, we added features to support new scenarios and use cases, reorganizing things occasionally to keep it all manageable.
Somewhere along the way, things gradually became more cluttered than we would've liked, and we've received feedback that behaviors could be difficult to understand and control. That's why we're introducing the largest update we've ever released today, packed with dozens of improvements large and small.
Our rationale for this refresh was driven by two major themes: visibility and control. One of the clearest messages we heard from customers was how frustrating it was to have to start over when a setting like "campaign type" locked other settings that couldn't be changed. So starting today, campaigns no longer have an immutable type, and you'll never be stuck with a choice you made earlier that can't be undone.
We're also changing and removing many settings that cause hard-to-predict ripple effects, especially if they aren't immediately visible. An example: in the old dashboard, "custom restrictions" would show up in banners, autoresponder emails, and landing pages simultaneously (and couldn't be turned off). Now you can design the look and content of each display format separately, with less guessing and fewer hardwired settings.
It goes without saying that we've worked hard to test this update and ensure that it's a bug-free experience, but we can't catch everything. The team will be happy to help you find your way around, log new issues, as well as hear your feedback on the new experience – just find us on live chat! We've also updated our documentation to reflect the new changes.
This update also lays the groundwork for new features over the coming months - we're excited to share them soon!
The Privy team
Given the number of changes we rolled out, we'll be hosting and recording a webinar walking through the updated product. Click below to reserve your spot.