Insights, observations, and stories from the front lines of ecommerce and online marketing

What You Need to Know About Google's Mobile Pop Up Penalty

On January 10, 2017, Google rolled out changes to its algorithm that penalizes "intrusive interstitials."

But wait! Don’t panic.

All this really means is that if you’re using certain kinds of mobile pop ups, you won’t rank as highly in Google as you would if you didn’t use a mobile pop up. Basically:

Pages where content is not easily accessible to a user on the transition from the mobile search results may not rank as high.

— Google's Webmaster Blog

You can read Google's full announcement here for the details on the roll out. We're summarizing the key changes and what you can do below:

Why did Google do this?

As more and more people experience the Internet through a mobile device, Google prioritizes mobile-friendly websites by giving them a rankings boost. This means mobile search results favor sites with responsive, clean designs, easy user experience for navigation, and that make content easy to read for any searcher on a mobile device.

Ultimately, Google is looking to make it easier for a person searching with Google to find the answers they're looking for. Here's their stance:

While the underlying content is present on the page and available to be indexed by Google, content may be visually obscured by an interstitial. This can frustrate users because they are unable to easily access the content that they were expecting when they tapped on the search result.

— Google Webmaster Blog

What is considered an intrusive mobile pop up?

An SEO Primer

When it comes to SEO, the factors that matter most are:

  • Timing: How long a pop up lasts and when it appears
  • Content: Whether the pop up is advertising, marketing, or something essential like a legal message
  • Conditions: Whether or not you're using targeting
  • Interactivity: Whether or not a user can close it out
  • Engagement Opportunity: The kind of experience you're providing. 

As we mentioned above, Google's always looking to provide the best user experience. So if you're using a pop up that's causing lots of users to hit the "Back" button immediately or otherwise bounce, that's a note to Google (and other search engines) that they've served the wrong result for that ranking. 

So it makes sense that these kinds of pop ups would be flagged for mobile, since they can cause frustrating user experiences:

A mobile pop up that covers the main content, either immediately or after a period of viewing the page

Displaying a standalone mobile pop up that the user has to dismiss before accessing the page

A welcome mat mobile pop up where the above the fold portion of the page pushes the original content underneath the fold.

 

What Google Considers Intrusive

What happens if I don't change my mobile pop ups?

As with any Google update, the impact can vary on your site. The worst thing that can happen is a drop in your rankings.  If you're already following other SEO best practices, like producing great content, optimizing your language for your keywords, and making sure your website is fast and easy to use, then this change probably won’t be catastrophic for you.

As SEO guru Glenn Gabe says,

It’s not a manual action (or penalty). It’s an algorithmic demotion for mobile pages employing popups or interstitials that cover a majority of the content on the page.

— Glenn Gabe

 

If you do continue to use mobile pop ups like the one above, proceed with caution. Make sure you're tracking your rankings, and if you're not ranking where you'd like to be, then it's probably a good idea to re-evaluate your approach.

Second, make sure you're tracking metrics like bounce rate from mobile users and time on site once an element appears. The better pop up experience you provide, the less likely you'll be penalized.

What is still considered acceptable?

The good news? There are still a few types of mobile pop ups that Google’s given the green light to. According to Google's official announcement, the following are examples of acceptable mobile interstitials:

Banners that only use a reasonable amount of screen space and are easily dismissible. For example, app install banners provided by Safari and Chrome are examples of banners that use a reasonable amount of screen space.

Interstitials that appear to be in response to a legal obligation, such as for cookie usage or age verification.

Login dialogs where content is not publicly indexable. For example, publisher content that is behind a paywall.

 

 A mobile banner prompting the visitor to download the native app.  A mobile banner notifying the visitor of the website's cookie policy. A mobile banner prompting the visitor.                 A mobile banner notifying the visitor of the
to download the native app.                                    website's cookie policy.

 

In the above examples, note how the interstitial displays take up less than 30% of the phone screen, and can easily be closed, both of which make it easier for mobile users.

What You Need to Know When Using Privy

The best way to combat these changes is to run separate campaigns for your mobile visitors. You can accomplish this easily using the device targeting for your pop ups. This way, you can leave your desktop campaign in its current format and create a separate campaign that is truly optimized for mobile.

If you’re targeting for mobile, you have a few options on display type that isn’t a pop up. Use the bar display type at either the top or the bottom of the page or a flyout display type, keeping the height of the flyout to a minimum.

Instead of a timer or scroll trigger, set a floating or full width tab. In line with Google's announcement, you'll want to be sure that if a visitor lands on your site on a mobile device, they are actively clicking the tab to open the form.

A third way you can be compliant is to use audience targeting to only show mobile pop ups to visitors who are engaged and exploring your site. You can do this by setting the targeting for pageviews this session to be more than 1. That way, you're not touching the search-and-find experience of first landing on your mobile site.

Example of the Privy mobile bar:

 

 Privy mobile email bar in closed position.  Privy mobile email bar in open position. Privy mobile email bar in closed position.                   Privy mobile email bar in open position.

 

 

 

In the above screenshots, notice how little screen space the closed email bar takes up. Also notice that the visitor needs to click the bar to open the form, and even in open position, the visitor can easily close the bar.

One other option for Privy users is to keep the pop up format, but remove all automatic triggers, and only use the tab as the prompt for the mobile visitor to open the pop up. Here's what that would look like in the app:

 

 Turn off all automatic triggers for your mobile popup Turn off all automatic triggers for your mobile popup

 

 

 Choose a tab style that prompts a popup once clicked  Example of a tab triggered popup that only opens the popup once clicked.
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

Choose a tab style that prompts a popup            Example of a tab triggered popup that only
once clicked                                                               opens the popup once clicked.
 

But what if I'm on the Free plan?

Don't worry! In that case, you have two options. The first is to tweak your existing pop up campaign to only use exit intent as the trigger and include a tab prompt. The different tab styles will act as the only available prompt on mobile devices, as noted in the screenshots above.

The second option is to use a bar or banner campaign universally so that whether your campaign is in mobile or in desktop, you’ll get your message across without sacrificing SEO benefits.

If you want the ability to have completely separate campaigns on desktop vs. mobile using device-specific targeting, however, then you'll need to upgrade.

What The Google Update Reminds Us

Most importantly, remember that list growth isn't just about slapping a generic pop up on your website. It's about crafting relevant, personal opt-in opportunities that enhance your customers' journey.

As you rethink your approach to mobile opt-ins, keep your customers user experience as unintrusive and as relevant as possible. If you're successful achieving that, you won't have to worry about Google penalizing your ranking based on annoying mobile popups.

Now is a great time to experiment with device targeting. If you're not already on our Plus plan or above, upgrade today to see what you can do—and how device targeting can easily solve any headaches Google might throw at you.

google, How To's, insights, mobile-friendly, mobile popups, Privy Data

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